Monday, August 5, 2013

'Lost' star Andrews relishes 'Wonderland' change

BEVERLY HILLS, Calif. (AP) ? Naveen Andrews says he welcomed the transition from a movie about Princess Diana to a TV series inspired by "Alice in Wonderland."

The former "Lost" star plays the villainous Jafar in ABC's fall series "Once Upon a Time in Wonderland." In the upcoming big-screen "Diana," starring Naomi Watts, Andrews plays love interest Dr. Hasnat Khan.

Andrews said that after "Diana" the "Wonderland" TV series offered a chance to do something completely different that, as he put it, isn't "bound in space and time." He spoke Sunday to the Television Critics Association.

"Once Upon a Time in Wonderland" stars Sophie Lowe as a young woman who escapes Victorian England down the fabled rabbit hole in search of adventure and love. It debuts Oct. 10.

Source: http://news.yahoo.com/lost-star-andrews-relishes-wonderland-change-194304362.html

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Sunday, August 4, 2013

What should we do? Our summer intern is suddenly demanding ...

Q. We hired an intern for the summer. She was eager to work for free to add it to her r?sum?. She ap??proached us about the internship. She isn?t getting college credit and quite frankly she?s more trouble than it?s worth. We told her that after this week we won?t need her. That?s when she said we owe her minimum wage or she?ll complain to the Department of Labor. Do we really have to pay her?

A. To be a bona fide internship, the internship must meet six factors identified by the DOL. If it does not meet all six, then she would be considered an employee and you would owe her minimum wage.

Among other things, the internship should be designed to be an educational experience for the intern. It should primarily benefit the intern, not the company. If she is performing work that you would otherwise pay someone to perform that is primarily for the benefit of the company, then she is likely an employee.

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US diplomat kills man in car crash, leaves Kenya

Latifah Naiman Mariki, widow of the late Haji Lukindo, with two of her children Juma Lukindo, 20, and Shamim Lukindo, 7, outside their house in Nairobi, Kenya, Friday, Aug. 2, 2013. An American diplomat who police say was speeding crossed the center line in his SUV and rammed into a full mini-bus, killing a father of three whose widow is six months pregnant, officials said Friday. Latifah Naiman Mariki, 38, and whose husband was killed in the crash, was almost evicted from her house this week after her landlord demanded rent. Mariki's deceased husband, Haji Lukindo, was the family's only source of income. Mariki told The Associated Press that neither the American driver nor anyone at the U.S. Embassy has contacted her, and she doesn't know how she will provide for her soon-to-be-born child and three children, ages 20, 10 and 7. (AP Photo/Khalil Senosi)

Latifah Naiman Mariki, widow of the late Haji Lukindo, with two of her children Juma Lukindo, 20, and Shamim Lukindo, 7, outside their house in Nairobi, Kenya, Friday, Aug. 2, 2013. An American diplomat who police say was speeding crossed the center line in his SUV and rammed into a full mini-bus, killing a father of three whose widow is six months pregnant, officials said Friday. Latifah Naiman Mariki, 38, and whose husband was killed in the crash, was almost evicted from her house this week after her landlord demanded rent. Mariki's deceased husband, Haji Lukindo, was the family's only source of income. Mariki told The Associated Press that neither the American driver nor anyone at the U.S. Embassy has contacted her, and she doesn't know how she will provide for her soon-to-be-born child and three children, ages 20, 10 and 7. (AP Photo/Khalil Senosi)

Latifah Naiman Mariki, widow of the late Haji Lukindo, with two of her children Juma Lukindo, 20, and Shamim Lukindo, 7, outside their house in Nairobi, Kenya, Friday, Aug. 2, 2013. An American diplomat who police say was speeding crossed the center line in his SUV and rammed into a full mini-bus, killing a father of three whose widow is six months pregnant, officials said Friday. Latifah Naiman Mariki, 38, and whose husband was killed in the crash, was almost evicted from her house this week after her landlord demanded rent. Mariki's deceased husband, Haji Lukindo, was the family's only source of income. Mariki told The Associated Press that neither the American driver nor anyone at the U.S. Embassy has contacted her, and she doesn't know how she will provide for her soon-to-be-born child and three children, ages 20, 10 and 7. (AP Photo/Khalil Senosi)

Latifah Naiman Mariki, widow of the late Haji Lukindo, holds a family photo showing her late husband and her two daughters outside her house in Nairobi, Kenya, Friday, Aug. 2, 2013. An American diplomat who police say was speeding crossed the center line in his SUV and rammed into a full mini-bus, killing a father of three whose widow is six months pregnant, officials said Friday. Latifah Naiman Mariki, 38, and whose husband was killed in the crash, was almost evicted from her house this week after her landlord demanded rent. Mariki's deceased husband, Haji Lukindo, was the family's only source of income. (AP Photo/Khalil Senosi)

Latifah Naiman Mariki, widow of the late Haji Lukindo, with two of her children Juma Lukindo, 20, and Shamim Lukindo, 7, left, outside their house in Nairobi, Kenya, Friday, Aug. 2, 2013. An American diplomat who police say was speeding crossed the center line in his SUV and rammed into a full mini-bus, killing a father of three whose widow is six months pregnant, officials said Friday. Latifah Naiman Mariki, 38, and whose husband was killed in the crash, was almost evicted from her house this week after her landlord demanded rent. Mariki's deceased husband, Haji Lukindo, was the family's only source of income. Mariki told The Associated Press that neither the American driver nor anyone at the U.S. Embassy has contacted her, and she doesn't know how she will provide for her soon-to-be-born child and three children, ages 20, 10 and 7. (AP Photo/Khalil Senosi)

(AP) ? An American diplomat who police say was speeding crossed the center line in his SUV and rammed into a full mini-bus, killing a father of three whose widow is six months pregnant, officials said Friday.

U.S. Embassy officials in Nairobi rushed the American and his family out of Kenya the next day, leaving the crash victims with no financial assistance to pay for a funeral and for hospital bills for the eight or so others who were seriously injured.

Latifah Naiman Mariki, 38 and whose husband was killed in the crash, was almost evicted from her house this week after her landlord demanded rent. Mariki's deceased husband, Haji Lukindo, was the family's only source of income.

Mariki told The Associated Press that neither the American driver nor anyone at the U.S. Embassy has contacted her, and she doesn't know how she will provide for her soon-to-be-born child and three children, ages 20, 10 and 7.

"It is difficult for me to handle this matter because my kids need to go to school. They need everything, basic needs," Mariki said. "And we have no place to stay because we have to pay the rent. We have no money. ... Even if my kids are sick I have no money to take them to hospital."

Hilary Renner, a State Department spokeswoman in Washington, said the embassy extends its deepest condolences to Mariki's family and wishes a speedy recovery to those injured. She said she couldn't comment on whether the embassy employee would return to Kenya.

"The embassy is fully cooperating with the Kenyan authorities as they investigate the accident and work to aid the victims," she said.

The American driver of the SUV, Joshua Walde, was an information management officer at the Nairobi embassy when he got in the crash on his way home the evening of July 11. He gave a statement to police but because he has diplomatic immunity he was not detained.

A police dossier on the case shown briefly to an Associated Press reporter contained sketches of how police believe the accident happened. The sketch shows the American's SUV turning at a rounded four-way intersection on the edge of Nairobi and driving into the lane of oncoming traffic.

A police officer familiar with the case who insisted he not be identified by name because he is not an official spokesman said of Walde: "He was driving very fast." Pictures in the dossier show that the SUV hit the front corner and side of the mini-bus, smashing in its frame. Kenyan mini-buses, known as matatus, also frequently drive fast and erratically.

A Facebook group of Kenyan mothers took up Mariki's case this week and are trying to raise funds for her. In dozens of comments online, many demanded accountability and expressed dismay that no financial help has been given.

"She's such a decent and honest lady you feel so bad for her. She wasn't employed," Zahra Ashif, who started the Facebook thread, told AP. "The point is that (Walde) is not here so he can't be arrested, but after that point did he not have any courtesy to get in touch? ... For them life has gone on, but what about these kids?"

Walde is an 11-year employee of the State Department who has worked in Kazakhstan, Uruguay and Croatia. Shortly after the crash, Walde updated his work history on the networking site LinkedIn to put his time in Nairobi in the past tense, from July 2012 to July 2013. After the Facebook group noticed the updated resume and pointed to that as evidence that Walde would not return to face charges or help victims, the LinkedIn account was deleted, though a cached version is still available through Google.

Walde's wife circulated an email to sell a family vehicle and try to find new work locations for the family's nanny and gardener after the crash. AP sent an email to Walde's wife on Thursday asking if the family wanted to comment. No response was received.

The U.S. government is concerned about the impact the accident could have on bilateral relations with Kenya, a U.S. government official said. The official noted that embassy employees are typically evacuated for medical evaluations after traumatic events but are also flown out of a country to avoid any possible retribution or attack from others involved in an accident.

The police say the case remains under investigation. The Nairobi traffic police chief, Patrick Lumumba, said he is seeking assistance from the Ministry of Foreign Affairs to liaise with the U.S. Embassy. He said authorities didn't detain Walde because "we don't take diplomats into custody."

A police spokeswoman, Ziporah Mboroki, said no charges had been filed against Walde the last time she checked.

"He is a diplomat and has the privileges of a diplomat. If you're a diplomat and you commit any crime in Kenya, the case is investigated and is forwarded to your embassy," she said. "That's what the law says and we work per the law."

A State Department guidance paper for U.S. law enforcement officials on how diplomatic immunity works says that even at the highest levels "diplomatic immunity is not intended to serve as a license for persons to flout the law and purposely avoid liability for their actions. The purpose of these privileges and immunities is not to benefit individuals but to ensure the efficient and effective performance of their official missions on behalf of their governments."

Farzana Jiwa employed Lukindo, the man killed in the crash, as a driver for the last seven years. Jiwa ? who gave money to pay for Lukindo's funeral and to help pay his family's August rent ? is angry that neither Walde nor the U.S. Embassy is helping the victims.

"I'm not asking him to go to jail, but do right by the family, it's so simple. Insurance would have taken care of it," Jiwa said. "They couldn't jail him, they couldn't take his passport from him. All we want is for him to take some responsibility."

Mariki, the widow, lives in a $125-a-month sheet-metal home in one of Nairobi's slums. It has no running water and the tiny and dangerous alleyways turn into a swampy mud pit when it rains. She must pay about $500 a year to send her two school-age children to class but doesn't know how she will afford it. She said she would like to see Walde prosecuted in court.

"What I want is justice to be done," she said.

Associated Press

Source: http://hosted2.ap.org/APDEFAULT/cae69a7523db45408eeb2b3a98c0c9c5/Article_2013-08-02-Kenya-US%20Diplomat-Death/id-a469a7089020430b96eb6772cd46575a

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RadioShack, Dell and Lockheed are big movers

NEW YORK (AP) -- Stocks that moved substantially or traded heavily Friday on the New York Stock Exchange and the Nasdaq Stock Market:

NYSE

RadioShack Corp., down 32 cents to $2.57

The retailer's shares tumbled after Standard & Poor's said the company could default within a year and downgraded its credit rating.

Weight Watchers International Inc., down $9.04 to $37.99

Fewer people are signing up for the company's programs, which drove second-quarter net income down 16 percent. It also booked costs related to paying down debt early.

Cablevision Systems Corp., up 97 cents to $19.61

In response to questions about a possible sale of the company, executives on a conference call did not reject that possibility outright. CEO James Dolan said Cablevision would do what is best for shareholders and customers, and added "you never say never."

Lockheed Martin Corp., up $1.60 to $123.77

The Defense Department stressed that there are no plans to scrap the F-35 program or a project for a new long-range stealth bomber. Lockheed's F-35 is the Pentagon's most expensive weapons acquisition program, and an aircraft with a troubled testing record.

Nasdaq

Dell Inc., up 73 cents to $13.68

Dell's board agreed to an increased offer from founder Michael Dell that would add a special dividend for shareholders. Michael Dell is in a battle to buy the slumping computer maker he founded nearly 30 years ago.

Mylan Inc., up $2.42 to $36.40

The generic pharmaceutical company's stock hit an all-time high on an upgrade from Morgan Stanley. Analyst David Risinger said that Mylan had "crystallized future growth opportunities," which should increase investor confidence.

Body Central Corp., down $3.86 to $8.10

The trendy women's clothing company saw traffic at its stores decline and it was forced to make deep markdowns on its merchandise during the second quarter.

Alaska Communications Systems Group Inc., up 60 cents to $3.15

A recent acquisition, lower costs, more customers and higher roaming revenue translated into a major turnaround in the second quarter for the broadband provider.

Source: http://news.yahoo.com/radioshack-dell-lockheed-big-movers-203936097.html

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Gerard House celebrating 25 years of helping pregnant teens ...

More than 600 pregnant teens have called Gerard House home over the last 25 years.

For one resident, who cannot be named because she is under 18 and in foster care, the house has given her many things.

?There?s a lot of positive attitude here,? she said.

She was 16 when she came to Gerard House and went on to earn her high school diploma after being put into the state?s custody for a truancy issue. The pregnancy is what got her attention.

?They said if you don?t get straightened out, there?s a chance you could have your kid taken away, so I realized I want to go to school and get everything done,? she said. ?I was in a foster home and it was hard for me at first. It really helped me coming here.?

Now, about to turn 18, she and her 8-month-old son are getting ready for another big change: She?s starting a career to become an aesthetician.

?They?ve brought her stability, learning skills, emotional and financial support, she has her high school diploma and she?s going to Eric Fisher Academy,? said Christy Hannon, the young woman?s family support worker from St. Francis Community Services who works with Gerard House and was a teen mom herself.

The large, but modest house at 3144 N. Hood will take in pregnant teens at any point of their pregnancy and allow them to stay until their babies can crawl. It will celebrate its 25th anniversary Sunday with a reception in downtown Wichita.

Gerard House began as a joint mission of the Sisters of the Sorrowful Mother and the Congregation of St. Joseph. Now it?s under the umbrella of Via Christi Health in Wichita. It?s named after Gerard Majella, the patron saint of mothers.

According to the most recent figures from the Kansas Department of Health and Environment for 2011, the statewide pregnancy rate for ages 10 to 19 is 20.9 per 1,000, or nearly 4,100 pregnancies. A little more than 890 of those pregnancies were in Sedgwick County.

?School and baby?

The young women have a very structured environment, said Deneen Dryden, Gerard House executive director. They often wake up for school at 6 a.m. and aren?t done with parenting classes, tutoring and counseling until 9 p.m.

In addition to connecting the women with prenatal care ? most of which is paid for by Medicaid ? and parenting classes and counseling, Gerard House also helps some find jobs through the Workforce Alliance.

The state has a program that helps pay for some of the young women to attend selected state schools for higher education, Dryden said, but typically only 2 percent of adolescents who are pregnant before they?re 18 finish college.

?To me, that?s the saddest statistic,? she said.

?For us the real priority is school and baby. If they haven?t completed their high school diploma or GED, that?s the No. 1 responsibility because the research shows only 40 percent graduate.?

Gerard House also provides the women information on adoption, Dryden said. As a Catholic-sponsored institution, it does not encourage abortion.

?They need to make an informed decision,? she said. ?If they choose to parent we give them the skills and support them in that decision.?

The younger the woman, the less likely they are to place the babies into adoption services, Dryden said. At Gerard House, about one in 20 decide to pursue adoption.

?If you look at infrastructure many come from, they didn?t have family,? she said. ?And they?ll look right at you and say, ?I got pregnant so I would have something to love and to call family.?

?When you?re under that pretense, you think that baby is going to meet your needs instead of the reality that you?re up all night.?

Juvenile system

Often, the young women are referred through foster care or the juvenile justice system, Dryden said. But they also come through private or community referrals by school nurses or families.

?There?s lots of channels that get them here,? Dryden said.

?What we know is that on paper, it really doesn?t matter what it says, we?re dealing with a pregnant teenager who?s got lots going on in their life. So we treat them all the same. They?re the same girl.?

As of July 1, Gerard House is the only contracted maternity home with Juvenile Services in the state.

According to Jeremy Barclay, communications director for the Kansas Department of Corrections, the state used to also contract with Mary Elizabeth Maternity Home in Hays and Grace Center in Kansas City, but the number of teens in the system who are being referred to group homes has decreased over the last several years.

?It?s just an example of oversupply for demand,? Barclay said.

And it?s perhaps a shift in the way society views pregnant teens, Dryden said.

?Initially, it was set up because of the stigma that society placed on (pregnant teens) and the shame,? Dryden said. ?A lot of the girls were sent away and would come back to the community after they had placed for adoption.

?And although times have changed and society has changed, that?s still the mission: to still serve this underserved population that?s very vulnerable.?

Source: http://www.kansas.com/2013/08/03/2922612/gerard-house-celebrating-25-years.html

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Saturday, August 3, 2013

Russian blogosphere finds something fishy about Putin's pike

The Russian president purportedly caught a 45-pound pike on a recent outing. But some suspect that's a fish story.

By Fred Weir,?Correspondent / August 2, 2013

Russian President Vladimir Putin holds a big pike he caught while fishing during a mini-break in late July in the Siberian Tyva region of Russia. The Kremlin said the pike weighed in at 45 pounds, but Russian bloggers are skeptical.

Alexei Nikolsky/Presidential Press Service/RIA-Novosti/AP

Enlarge

Everybody knows that when fishermen get competitive, they are prone to start telling whoppers about the size of their catches.

Skip to next paragraph Fred Weir

Correspondent

Fred Weir has been the Monitor's Moscow correspondent, covering Russia and the former Soviet Union, since 1998.?

Recent posts

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But when they happen to be the leaders of fraternal post-Soviet countries, those fish stories may threaten to take over news cycles, and the natural skepticism of those who hear such tales can take on unexpected political freight.

Something like this appears to have overtaken President Vladimir Putin's latest publicity stunt. When he embarked last weekend on a fishing trip to a remote region, it's likely the last thing on his mind was to fan political controversy, much less international rivalry. But he reckoned without the freewheeling Russian blogosphere, and the competitive macho instincts of his Belarussian neighbor, President Alexander Lukashenko.

Mr. Putin visited Tyva, a mountainous republic in southern Siberia, where he piloted a speedboat and, in his now familiar bare-chested style, landed a large pike with a spin-fishing rod. As usual, the Kremlin proudly posted a video of Putin holding up the massive fish and giving it a kiss, along with an entire photo album depicting that feat as well as the president's other vigorous activities.

The Kremlin announced that the fished weighed in at 21 kg, or about 45 pounds.

"I personally saw the scales and was present in the weighing. It was seriously more than 20 kg," Putin's press secretary, Dmitry Peskov, was quoted as saying by the independent Interfax news agency.

Russia's pesky blogosphere hooted with derision and also produced pretty convincing evidence that the Kremlin's claim was greatly exaggerated.

One blogger used the Kremlin's own photos of the 5'7" Putin to deduce the fish's length at just under 3 feet and then employed standard fishermen's tables to calculate the fish's actual weight a mere 15.4 pounds, or barely a third of what the Kremlin had claimed.

Another took the route of publishing photos of other fishermen with their catches ? visibly bigger pikes that Putin's, yet somehow weighing half or less of what Putin's "golden fish" was claimed to be.

"The Kremlin probably weighs its fish by the same method it counts votes" in elections, one blogger sneered.

And then Mr. Lukashenko, the flamboyant president of neighboring Belarus, got into the act.

"I personally hauled in a catfish weighing 57 kilograms [126 pounds]! I caught three catfish: 57, 24, and 7 kilograms," during a recent outing on the Pripyat River, Lukashenko said in remarks carried by Belarussian state TV Tuesday.

The Kremlin did not respond. But many in Belarus must have shuddered: The Pripyat River flows from Belarus almost directly into the radioactive exclusion zone of the Chernobyl atomic power station in Ukraine, which suffered one of history's worst nuclear accidents in 1986.

Source: http://rss.csmonitor.com/~r/csmonitor/globalnews/~3/AvlaDToxPdI/Russian-blogosphere-finds-something-fishy-about-Putin-s-pike

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Friday, August 2, 2013

The Future Of How Businesses Connect With Customers ? ReadWrite

The Future Of How Businesses Connect With Customers

What's the biggest software business nobody seems to talk about?

The numbers suggest it's customer-relationship management, the suite of software tools businesses use to track sales prospects, customers, and marketing campaigns.

And the vast majority of businesses aren't using sophisticated software from Salesforce, Oracle, or Microsoft. They're stuck using email, contact managers, spreadsheets?maybe even paper and pencil.

Software For The 99%

It's not that no one's buying CRM software. Far from it. In June, Gartner upped its 2017 market forecast for customer-relationship management, or CRM, to $37 billion, up sharply from $21 billion this year. That would make CRM software the biggest corporate software market, larger even than enterprise resource planning (ERP).

Gartner's optimism is warranted. The way businesses connect to customers is changing at warp speed. The added dimensions of social media and big data offer rich data hooks to any customer database.

More importantly, the market is underpenetrated. IDC estimates that there are some 1.1 billion mobile workers globally, or 35% of the workforce, which implies a global workforce of 3.4 billion (PDF).?Yet according to SugarCRM, one of many vendors making CRM tools, only 15 million people use any type of software designed to manage those relationships. That amounts to a workforce penetration of just 0.5%.

And there are more than 225 million global businesses, according to the venerable Dun & Bradstreet database. Virtually all of them have customers?otherwise they wouldn't have much of a business.

Yet Salesforce.com, widely considered a CRM leader, has an installed base of just 100,000 customers, according to Gartner Group. While that figure includes some of the world's largest corporations, it represents less than 0.004% of D&B's global commercial database. By the most optimistic numbers,?less than 1% of the global workforce uses CRM tools.

Why We Haven't Automated Our Customer Relationships

One explanation for low use is that implementing a CRM system is a major challenge, particularly for smaller organizations that don't have dedicated IT team.?Fact is, most CRM software is difficult to use, especially in the areas of system integration and reporting.

Forrester notes that about half of 556 large organizations?it?surveyed (PDF) have implemented a CRM solution for marketing, sales, or customer-service applications. An additional 23% plan to use a CRM solution within the next 12 to 24 months.

That means that even among large enterprises, the very market most CRM vendors target, the glass is half empty. ReadWrite summarized the failings of the CRM industry succinctly: In the span of 10 years, $75 billion was spent on CRM software, according to Gartner. But during that period, customer satisfaction rose just 3-5%.

Fast-moving market trends, however, may help reshape the CRM landscape. Forrester identifies three phenomena that are reinvigorating CRM:

  • Mobile?The U.S. has the highest percentage of mobile workers in its workforce, with 72% of the U.S. workforce being mobile as of 2008. Yet Forrester found that "despite the growing maturity of mobile CRM solutions, business and IT leaders remained perplexed by the complexities of the different mobile options and architectures."
  • Cloud?It should be no surprise that given the large influx of smartphone and tablet users, many of whom adhere to the BYOD (Bring Your Own Device) trend, cloud data syncing has become essential.
  • Social media?The influx of social-media-generated customer intelligence has resulted in a never-ending river of data, leading many organizations to show a growing interest in social media integration and big-data applications.

How are next-wave CRM tools tackling this potential opportunity? I looked at three relatively new contenders: Base CRM, Contactually, and Intuit's QuickBase. Each is trying to solve the complexity challenge in its own way.

Base CRM

Base CRM, which debuted as PipeJump, introduced an iPhone and Android app in January 2012, and relaunched its Web-based solution in late June. The company has received a total of $7.9 million in venture-capital funding.

A Base CRM enterprise solution starts at $15/mo., which includes no Base branding, unlimited deals and third-party integrations, like Dropbox and Mailchimp, plus 2GB storage. For $45/mo. per user, you also get sales goals and forecasting, plus task automation and 5GB of storage.

As Base CRM CEO Uzi Shmilovici tells me, the company is aware that CRM systems' lack of adoption is due to the fact that users face an "intense effort" to maintain their contact lists, so the company wants to reduce input by automating the process as much as possible.?To enable that effort, Base has 90 employees today, with 71 focused on product development. Shmilovici says the company's development efforts have resulted in many positive reviews and top rankings in Google and Apple's app stores.

Base CRM certainly appears to have taken the lead in ease of use. The program boasts a number of nicely integrated features, including web calling, e-mail synchronization, plus sales pipeline and funnel analysis.

Another welcome feature is a Chrome extension that grabs LinkedIn contact information and adds it to your contact list.

Contactually

A different approach to easing contact entry comes from Contactually, a Web-based CRM application. It simplifies contact categorization by turning the chore into a quasi-entertaining "bucket game."

The program syncs with your IMAP email account, a nice feature that helps users build a contact list dynamically without having to import an address book (although it does that too). Another benefit of email syncing is that Contactually can "nag" you to recontact people you've been in touch with in the past.

Contactually also will find duplicate contacts that use different email addresses, allowing you to quickly merge them. But the best new feature may well be "Introductions," which makes introducing two people in your network quick and easy. In this day and age of high-octane networking, that's a big time-saver.

A Contactually Small Business account costs $40/mo. per user. Unfortunately, the Introductions feature is not available on the lower cost $20/mo. Premium plan.

Intuit QuickBase

While Base CRM and Contactually take a dynamic interface approach, Intuit's QuickBase goes in the opposite direction with a more traditional spreadsheet-like grid layout in every module of the application. QuickBase includes all the usual components, contact management, project management and sales management.

The design is pretty straightforward but its four top navigation menus can look quite intimidating at first. QuickBase also lacks special social-media features, dedicated import filters, and MailChimp integration. While there's no email synchronization, you can at least send emails from QuickBase, but that's a pretty basic function.

Unfortunately, QuickBase has a high cost of entry with pricing starting at $299/mo. for up to 10 users. QuickBase's conservative user interface is likely to appeal to people familiar with?Salesforce.com, as the design metaphor is quite similar.

The Next Big Opportunity

There is no question that CRM tools are getting more adept at social networking while improving ease of use across all platforms. Yet I would still like to see a tighter integration, particularly with LinkedIn. Nimble, for example, lets users send messages directly to social media followers.?

Given the massive opportunity of equipping millions of businesses with tools they need to better service customers, easier-to-use CRM applications will proliferate and that's a relationship any business or customer should welcome with open arms.

Photo by?Shutter stock

Source: http://readwrite.com/2013/08/01/new-wave-crm-tools

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